Khairul Hafizan Bin Mohd Zin
Summary
Outgoing Front Office Assistant with 5 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Hotel Monopol Luzern
Lucerne
11.2022 - Current
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Increased customer service success rates by quickly resolving issues.
Servicemitarbeiter (Aushilfe Buffet)
Hotel Hermitage Luzern
Lucerne
04.2022 - 10.2022
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Servicemitarbeiter (Aushilfe)
Pilatus-Bahnen AG
- 01.2022
Rezeptionist
Holiday Inn Express Kuala Lumpur City Center
04.2018 - 04.2019
Rezeptionist
Pullman Hotel KLCC Kuala Lumpur
09.2017 - 04.2018
Rezeptionist
Swiss Garden Hotel Kuala Lumpur
11.2015 - 09.2017
Rezeptionist
Hotel Soleil Kuala Lumpur
- 11.2015
Education
Associate of Applied Science - Apparel And Textile Manufacture
Universiti Teknologi MARA
Negeri Sembilan, Malaysia12.2014
Skills
- Listening Skills
- Problem-solving skills
- Time Management
- Data Entry
- Cash Handling
- Reception duties
- Billing and Invoicing
Geb. Datum
06/19/92
Sprachen
Malaysich, Englisch, Indonesich und Deutsch (aktuell B2) und weitere
Stärken
- Kontaktfreudig
- Kundenfreundlich
- Geduldig
- Lernfähig für neue Komputersysteme
- Schnelle Auffassungsgabe
- Gewinnende Persönlichkeit
Ausbildung
- 05/2019 - 06/2021, Deutsch Kurs (A1, A2, B1, B2), Klubschule Migros Luzern
- 2010 - 2014, DIPLOMA OF TEXTILE TECHNOLOGY (2014), Universiti Teknologi MARA (UiTM), Kampus Negeri Sembilan
- 2008 - 2009, SIJIL PELAJARAN MALAYSIA (2009), Sekolah Menengah Kebangsaan Raja Sakti, Kelantan
- 2005 - 2007, Penilaian Menengah Rendah (2007), Sekolah Menengah Kebangsaan Raja Sakti, Kelantan
Berufserfahrung
- 11/2022 - Heute, Front Office Assistant, Hotel Monopol Luzern
- 04/2022 - 10/2022, Servicemitarbeiter (Aushilfe Buffet), Hotel Hermitage Luzern
- 06/2021 - 01/2022, Servicemitarbeiter (Aushilfe), Pilatus-Bahnen AG
- 04/2018 - 04/2019, Rezeptionist, Holiday Inn Express Kuala Lumpur City Center
- 09/2017 - 04/2018, Rezeptionist, Pullman Hotel KLCC Kuala Lumpur
- 11/2015 - 09/2017, Rezeptionist, Swiss Garden Hotel Kuala Lumpur
- 10/2014 - 11/2015, Rezeptionist, Hotel Soleil Kuala Lumpur
Tätigkeiten
- Begrüssung, Registrierung und Zimmerzuteilung der Gäste
- Telefonische und persönliche Auskunft bei Fragen der Gäste
- Ein- und auschecken der Gäste
- Erstellen von Hotel- und Restaurantabrechnungen
- Servicedienstleitungen beim Frühstücksbuffet
Wissen Und Fähigkeiten
English: schriftlich und mündlich, Bahasa Malaysia: schriftlich und mündlich, Bahasa Indonesia: schriftlich und mündlich, Deutsch: schriftlich und mündlich (B2), Mandarin: mündlich (für hotelspezifische Gespräche), Arabic: Basic, Opera, Visual One, Symphony, Microsoft Office: Word / Excel / PowerPoint, Teamfähiges und auch selbständiges Arbeiten mit Verantwortung, Flexibles Arbeiten in verschiedenen Bereichen, Hilfsbereit bei Problemlösungen mit Gästen, Hohe Leistungsmotivation um den Gästen den Aufenthalt im Hotel / Restaurant so angenehm wie möglich zu gestalten, Sprachbegabung
Referenzen
- Syima, +60172415565, Duty Manager at Hotel Soleil Kuala Lumpur
- Adam, +60173062530, Duty Manager at Swiss Garden Hotel Kuala Lumpur
- Jaber, +60162063437, Room Division Manager at Pullman KLCC
- Gökhan, +60189043833, Duty Manager at Holiday Inn Express KLCC
Aufenthaltstitel
Aufenthaltsbewilligung B
Personal Information
Nationality: Malaysian
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)
Timeline
Front Office Assistant
Hotel Monopol Luzern
11.2022 - Current
Servicemitarbeiter (Aushilfe Buffet)
Hotel Hermitage Luzern
04.2022 - 10.2022
Rezeptionist
Holiday Inn Express Kuala Lumpur City Center
04.2018 - 04.2019
Rezeptionist
Pullman Hotel KLCC Kuala Lumpur
09.2017 - 04.2018
Rezeptionist
Swiss Garden Hotel Kuala Lumpur
11.2015 - 09.2017
Servicemitarbeiter (Aushilfe)
Pilatus-Bahnen AG
- 01.2022
Rezeptionist
Hotel Soleil Kuala Lumpur
- 11.2015
Associate of Applied Science - Apparel And Textile Manufacture
Universiti Teknologi MARA